Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and GeneralizedAi Agency ("Company," "we," "our," or "us") regarding your use of our AI automation services, consulting, and related offerings.

By engaging our services, accessing our website, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

2. Services Description

GeneralizedAi Agency provides the following services:

• AI automation implementation and consulting
• Business process optimization and analysis
• Predictive analytics and data science solutions
• Custom AI software development
• Integration services with existing business systems
• Training and support for AI implementations
• Ongoing maintenance and optimization services

Specific services, deliverables, timelines, and pricing will be detailed in separate service agreements or statements of work.

3. Client Responsibilities

As our client, you agree to:

• Provide accurate and complete information necessary for service delivery
• Grant reasonable access to systems, data, and personnel as required
• Respond to requests for information and feedback in a timely manner
• Comply with all applicable laws and regulations
• Maintain appropriate data backup and security measures
• Pay all fees according to agreed payment terms
• Use our services only for lawful business purposes

4. Payment Terms

4.1 Fees and Billing

Service fees will be specified in your service agreement. Payment terms are typically:

• Project-based: 50% upfront, 50% upon completion
• Monthly retainer: Due at the beginning of each month
• Hourly services: Net 15 days from invoice date

4.2 Late Payments

Late payments may incur a service charge of 1.5% per month (18% annually) or the maximum amount allowed by law, whichever is less. We reserve the right to suspend services for accounts more than 30 days overdue.

4.3 Refunds

Refunds are handled on a case-by-case basis. Work completed and deliverables provided are generally non-refundable. Any refund requests must be submitted in writing within 30 days of service completion.

5. Intellectual Property Rights

5.1 Client Data and Materials

You retain all rights to your business data, trade secrets, and proprietary information. By engaging our services, you grant us a limited license to use this information solely for the purpose of providing the agreed services.

5.2 Deliverables

Upon full payment, you will own the custom AI solutions, code, and deliverables created specifically for your project. However, we retain rights to:

• General methodologies, processes, and know-how
• Pre-existing tools and frameworks
• Anonymized insights and learnings for future improvements

5.3 Third-Party Components

Our solutions may incorporate third-party software, APIs, or tools. You are responsible for obtaining appropriate licenses for any third-party components used in your solution.

6. Confidentiality

We understand the sensitive nature of business information and are committed to maintaining strict confidentiality:

• All client information is treated as confidential and proprietary
• We will not disclose client information to third parties without written consent
• Our team members sign confidentiality agreements
• Data is handled according to industry best practices and applicable regulations
• Confidentiality obligations survive termination of our agreement

7. Warranties and Disclaimers

7.1 Service Warranty

We warrant that our services will be performed in a professional manner consistent with industry standards. We will correct any material defects in our work at no additional cost when reported within 90 days of delivery.

7.2 Disclaimers

EXCEPT AS EXPRESSLY STATED, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that AI solutions will be error-free, uninterrupted, or will meet all specific requirements. Results may vary based on implementation and usage.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM
• WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• WE ARE NOT LIABLE FOR BUSINESS INTERRUPTION, LOST PROFITS, OR DATA LOSS
• THESE LIMITATIONS APPLY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

9. Termination

9.1 Termination for Convenience

Either party may terminate ongoing services with 30 days written notice. You are responsible for payment of all services rendered up to the termination date.

9.2 Termination for Cause

Either party may terminate immediately for material breach that remains uncured after 15 days written notice, or for bankruptcy, insolvency, or assignment for benefit of creditors.

9.3 Effect of Termination

Upon termination, we will provide reasonable transition assistance and return or destroy client confidential information as requested. Certain provisions including payment obligations, confidentiality, and intellectual property rights survive termination.

10. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, terrorism, government actions, pandemics, or internet/telecommunications failures.

11. Indemnification

Each party agrees to indemnify and hold the other harmless from claims arising from:

• Breach of these Terms or applicable service agreements
• Violation of applicable laws or regulations
• Infringement of third-party intellectual property rights
• Gross negligence or willful misconduct

12. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction where GeneralizedAi Agency is incorporated. Any disputes will be resolved through:

1. Good faith negotiation between the parties
2. Mediation through a mutually agreed mediator
3. Binding arbitration if mediation fails

13. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email or posted on our website at least 30 days before taking effect. Continued use of our services after changes become effective constitutes acceptance of the modified Terms.

14. General Provisions

• Entire Agreement: These Terms, together with service agreements, constitute the complete agreement between parties
• Severability: If any provision is deemed invalid, the remainder of these Terms remain in effect
• Assignment: Neither party may assign these Terms without written consent, except in connection with a merger or acquisition
• Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement
• Independent Contractors: The parties are independent contractors, not partners or joint ventures